I am a daily customer at Tim Hortons, and I have never complained about a business before. I also work in food service myself, so I understand that everyone can have a bad day, and I try to be understanding and patient. However, I feel I need to mention my experience tonight, August 8 around 10:20 PM, at the drive-thru. This particular employee consistently provides the worst customer service every time I encounter him. This is not a one-time incident or a bad day. Every time I have been served by him, I have experienced the same unfriendly and dismissive attitude. Tonight, I was sitting at the drive-thru screen for more than 15 seconds without any greeting or acknowledgement. Eventually, he said “hi,” and I gave him my order. His response was simply “OK,” without telling me that I could proceed. At the payment window, he pushed the payment machine toward me without saying a word. He then handed me my Iced Capp without saying “thank you,” “have a good night,” or anything else. I understand that working in customer service can be difficult, and I know everyone has bad days. I work in food service myself, so I understand the pressure and the factors employees deal with. That is why I normally don’t complain about small things. But in this case, the issue is the repeated pattern with this particular employee. Every time I encounter him, the customer service is the same—no proper greeting, almost no communication, and no basic courtesy toward the customer. I am a regular customer who visits Tim Hortons almost every day. I am not expecting special treatment. I simply expect basic respect and customer service. A simple “Hi,” “You can go ahead,” and “Thank you” would make a huge difference. I hope management takes this feedback seriously and addresses the situation, because this kind of consistently poor customer service can make regular customers feel unwelcome. At 10:20pm. aug 8
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