I simply asked for no ice in the matcha latte and they argued with me about it. I’ll just stick to Starbucks. Simply modifications shouldn’t causes problems. Abigail from customer service also did not resolve the situation. If anyone wants matcha, just go to Starbucks. You would think with all the backlash Tim Hortons is getting they would try to avoid silly issues like this. Customer service 0/10.

0 Comments