It took longer to get seated than it did for our food to arrive. Unfortunately, the meal seemed like it had been sitting under a heat lamp waiting to be served. The poutine was disappointing — the fries were cold, the gravy was cold, and the cheese curds weren't melted at all. I ordered the bacon burger with no onions. The burger costs $23, yet it appeared to be made from a frozen patty. When it arrived, I wasn't even convinced it was fully cooked. After taking two bites, I asked the server what was in the sauce. He told me it contained onions, garlic, relish, mustard, and ketchup. If a customer specifically requests no onions on their burger, it seems like common sense to mention that the sauce contains chunks of onions. Had I known, I would have asked for the sauce to be removed as well. To make matters worse, the server was completely rude throughout the interaction. Rather than being helpful when concerns were raised, his attitude came across as dismissive and unprofessional. Good service can often make up for kitchen mistakes, but that was not the case here. Overall, between the cold food, the questionable burger quality, the lack of attention to a simple request, and the poor customer service, the experience was very disappointing. I won't be returning.
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