I generally don’t leave reviews, but I was quite disappointed with our experience today. Running two restaurants out of one location can definitely be challenging, and while the staff was extremely nice and friendly, there seemed to be a lot of confusion and lack of organization between the two restaurants. Our order was initially taken as two burgers, with one made into a combo. However, we only received one burger. After waiting over 20 minutes for our food, we were told that there had been a mistake and that we had only been charged for one burger, so we were then asked to pay for the second one. We did pay for it, but it was frustrating because the order had been clearly communicated. We also specified different toppings for each burger, and even getting basic condiments took another 5–7 minutes. I understand it was lunch hour and things can get busy, but the overall experience felt very disorganized. The lady who took our order was incredibly nice, and I honestly felt bad for her because she was also handling the drive-through for the other restaurant while taking orders for this one. It seemed like she was doing her best, but the setup of having two restaurants operating from the same location appeared to create a lot of confusion. Unfortunately, the food itself was just okay for us — nothing particularly memorable. I hope they’re able to improve the organization and communication between the two restaurants, because the staff were genuinely friendly and seemed to be trying their best.
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