I was already reluctant to visit this Tim Hortons because of past bad experiences, but I decided to give them another chance. Unfortunately, this visit proved me completely right to avoid this place. The customer service was disappointing from the moment I gave order. The staff were unfriendly, uninterested, and seemed annoyed to take my order. I asked clearly for a toasted bagel with butter and an XL Chai Tea. What I received was nowhere close—a non-toasted bagel with barely any butter and instead of my XL Chai Tea, they gave me a Large Earl Grey, as you can see in the image. Mistakes happen, but the attitude and lack of care from the team made it even worse. This location seriously needs improvement in both accuracy and customer service. Definitely not coming back again.
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