I've given this location more chances than it deserves. The facts are simple: • Countless incorrect orders over the past 2.5 years. • London Fogs regularly missing vanilla syrup. • Burnt bagels with barely any cream cheese, or a pound of it carelessly slapped on. • Breakfast wraps that consistently taste old and like they've been sitting under a warmer for hours. My latest incorrect order was the last straw. I returned for a refund, waited over 10 minutes to be acknowledged, received no apology, no eye contact, and no concern. When I asked for the owner's business card, I was told they didn't have one. They offered to take my name and number instead. Having worked retail, I know exactly where that usually goes. This location doesn't have an occasional quality problem, it has a culture of low standards. The only reason I ever stopped here was convenience. Competition can't come soon enough. Update #1 - Thanks for the generic copy-and-paste response. I've gone ahead and completed the feedback form, although I've gone through this process before and nothing ever came of it. It has always ended with an apology, no meaningful follow-up, and the same inaccurate orders and poor service continuing. At this point, I don't have high expectations that anything will actually change, but I'd be happy to be proven wrong.
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