On November 17, 2025, around 2 AM, I ordered an iced coffee with extra cream, extra base, and an espresso shot. First, the staff told me they didn’t have espresso shots. He seemed nervous taking the order and asked me to come to the window without completing it on the speaker. When I received my coffee, the cup was filled almost entirely with espresso, and I couldn’t even take a second sip. This wasn’t the staff member’s fault—he just accepted the shift he was given. The store manager should make sure a worker is capable of handling a shift alone before assigning it.
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