I arrived approximately 15 minutes before closing, fully expecting to order coffee. Before we could even begin placing our order, the employee immediately raised her voice and told us they were not serving coffee and only had refreshers available. I was then informed that the coffee machine had already been shut off and restarting it would take another 15 minutes. This behavior was unprofessional and unacceptable. Customers who arrive before closing should not be turned away or spoken to in such a manner. Starbucks is known for providing quality service up until closing time, and this experience fell far below that standard. What made this even more frustrating is that I drove over an hour—from Fairview to Peace River—specifically to purchase Starbucks coffee, as I am a loyal customer and have visited this location many times before. Being denied service so close to closing, and being spoken to abruptly before we could even order, was extremely discouraging. This experience has left me disappointed. Never coming back!!
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