Edit: The owner called me apologizing for the issue and gave me a credit. I ordered again and they were very kind to not only give me free pizzas, but also to show how the boxes were properly sealed in their delivery bag. The order was perfect and the pizzas were delicious. I ordered 2 pizzas a couple weeks ago and had no issues. This past Sunday I ordered a large one and the box was not properly folded, making the pizza a bit exposed. Since it was delivery, I got concerned because I didn’t know how the driver handled the pizza. The issue was that the box wasn’t properly assembled, so it didn’t close on the sides (see pictures). I called Rustica and they said that they do that on purpose because they don’t want to fold the pizza. When I said I got concerned about the way the box was cared or stored in the vehicle (was it a bike, even?), they said they are transported in a bag. I didn’t see it, but decided to trust it. They said they would keep an eye on my address for the next time I order, but honestly, we know that’s a tough one. The call didn’t take long, but when I opened the box to eat, the pizza was super cold - so one more reason to properly close the box. This was not a delivery issue, so I don’t regret tipping the driver 30% because of the snow, but it was definitely a restaurant issue. Given their insistente in saying what they did was right, I might not order from them again.
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