Hi, I’m extremely disappointed with the way my order was handled today, especially because this is not the first time I’ve had this issue with your restaurant. I regularly order from your restaurant and have always tried to be understanding when mistakes happen. However, this situation has now happened more than once. The first time, my two teas were missed from the order. When I contacted the restaurant, I was told by the girl at the front desk that there was no driver available to deliver the tea and that I would have to pick it up myself. After I insisted, a driver was eventually arranged and the tea was delivered. Today, the exact same thing happened again. The manager told me that there was no driver to deliver the tea. The courier, however, actually contacted the restaurant and made sure that I was told that the next time I ordered, the tea would be delivered if I mentioned the name. I trusted that arrangement and placed another order. Unfortunately, this time the restaurant and delivery person didn’t even make sure the tea was properly included with the order. When I contacted the restaurant, I was simply told to ask Skip for a refund. The tea was also not secured properly and ended up spilling all over the tray and even into my food. At this point, it is not about the price of the tea. It is about the repeated carelessness, inconvenience, and the lack of responsibility when I contacted the restaurant. I am spending my hard-earned money when I order from your business, and I expect my order to be prepared and handled properly. What makes this even more frustrating is that I specifically followed the instructions I was given by your staff during the previous incident, and I still ended up having the same problem. Simply telling me to contact Skip for a refund does not address the fact that the restaurant repeatedly failed to provide what I ordered and then did not take responsibility for the situation. I hope the owner/management takes this complaint seriously and looks into what happened today. If this is how repeat customers are going to be treated, it is very disappointing and will definitely make me reconsider ordering from your restaurant in the future.
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