Very disappointing customer service! I was shopping for baby diapers on Friday, October 30, and noticed a clearly advertised promotion stating “Buy 1, Get 1 50% Off.” I even took a picture of the display. However, when I got to the checkout, they refused to honour the advertised promotion. When I asked for assistance, I was told nothing could be done and that no one from the department was available to help. What makes this even more frustrating is that this is the SECOND time I have experienced a situation where an advertised promotion was not honoured. If you advertise a promotion, you should honour it. If the promotion has expired, remove the signs immediately. Customers should not have to waste their time shopping based on advertised deals only to be told at checkout that the promotion cannot be applied. This is misleading and unacceptable. Very disappointed with the experience and the lack of customer service. I hope management takes this seriously and addresses the issue.
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