Samantha Kelsay's 1 Star Review For Pho KC in Wichita, KS

This was an extremely disappointing experience and easily one of my worst restaurant experiences ever. Our waiter was rude from the start. My husband is Vietnamese and was looking for a traditional Vietnamese item on the menu. He couldn’t find it, so he asked if it was served there to make sure he wasn’t overlooking it. Our waiter looked at him as if he were stupid and responded in a very condescending tone, “Well, is it on the menu?” This immediately made us feel unwelcome. We ordered fish sauce wings, a strawberry smoothie, Vietnamese coffee, and pho. My husband’s strawberry smoothie arrived first, but it was watery and icy rather than smooth and enjoyable. We normally finish our drinks pretty quickly, but he barely touched it. Our pho arrived before our wings or my coffee and was simply placed in front of us without silverware or any of the usual toppings. We waited a couple of minutes before someone brought them over. There was no communication or even a simple “I’ll be right back with your silverware.” Since we still hadn’t received our wings or my coffee, we asked another employee about them. Our waiter then came back, started to say something, abruptly shook his head, and said, “Nevermind,” in a rude manner. After a significant wait, we were finally told that they hadn’t made a batch of coffee that morning and that it would take around 15 minutes. We declined because, by that point, we were already fed up with the experience. We also received one fewer wing than the menu stated we would. We spent $55 for two people. While the pho itself tasted good, each bowl had only about three pieces of meat, making the portions disappointing for the price. We were excited to try this restaurant because of its high ratings, but the service, lack of communication, and overall lack of professionalism were extremely disappointing. Between the rude interactions, missing items, and the disappointing drink, the experience completely ruined our moods. Unfortunately, good pho alone wasn’t enough to make up for everything else. We won’t be returning.