I want to express my frustration with the lady at the bar. She is the most miserable and negative person I have ever seen in my life. No manners, rudeness at the best!! I was there at about 8:20 PM. on July 6-2024. I ordered a beer, and I was asking a couple of questions about Peace River, but she just told me that I couldn't stand there in front of the cash register. Literally, nobody was there, and she wasn't busy at all. She could be courteous and have a chat for a couple of minutes. It's not like I wanted to hit on her or have a weird conversation. Horrible attitude and very dismissive. It's not good for the business at all. I will never go there again. I visited so many restaurants and bars all over many provinces in Canada, the US, South America, and Asia. I never received this kind of treatment. From 1 to 10 this place received a -20 !!! July 7-2024. She decided to reply to my review trying to divert the attention of people reading my reviews. Here is my response, I hope she have the time to read it. " Dear lady, let me tell you something. To begin with, the dismissive way you use to "answer" questions is very rude to people, you never explained in a nice tone (customer service) the reasons why your bar is the only place probably in the world, where the patrons can't stand by the bar. Your attitude shows that you are extremely full of yourself, and I'm really sorry, but absolutely nobody have to accept that from a person that suppose to offer good service to patrons. On the other hand, I have to apologize, you are completely right, at the end when I decided to leave without drinking my beer, I have to recognize I was really angry. I failed miserably by letting you to bring me down to your level. I learned my lesson and I have to thank you, because I will never let that to happen again. I can't let others to drag me so low, honestly that's not me. If you want to do something beneficial to you, please scroll down to check the many reviews I always write about places I visit in different provinces in Canada, the US, South America and Asia, and you will see that this is the only time I encountered someone like you. Also, please read the reviews about the McNamara Hotel, and you will find that this is not the first time your patrons have to say something about the way you treat customers, so if you think about it, maybe the problem wasn't me or your other patrons writing negative reviews about your business, maybe you need to work on improving your manners, customer service skills, and learn how to approach people, answer questions and lure your customers with charm so they feel happy to have a chat with you and they will spend good money and write good reviews, tell other to visit your bar and have a good memory about the McNamara Hotel. As a matter of fact, I decided to go to the Casino at the Quality Inn Sawridge, met a bunch of people, and we all had a great night, excellent customer service, then we went downstairs to the bar where you can stand or take a table without being treated with rudeness. Just my tab was close to $200.00 which basically you prevented yourself from having that sale just with one patron. I hope you read this. Have a great day."
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