Gran Caffe L’Aquila has a beautiful atmosphere and some genuinely excellent products. The latte was expertly made with gorgeous latte art, and both the coffee and gelato were absolutely delicious. You can tell they take pride in the quality of what they serve. Unfortunately, the service did not match the quality of the food and drinks. Most of the staff came across as dismissive and unfriendly, which took away from what could have been a wonderful experience. The only one exception to this was Luca, who was welcoming, professional, genuinely kind, and knowledgeable. He made us feel appreciated as guests and stood out in the best way possible. At the end of the day, hospitality is about making people feel welcome. The rest of the team could certainly take note. If the level of service matched the quality of the coffee and gelato, this would easily be a five-star experience.
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