We have been going as a family for more than 10 years, 3 or more times a week for breakfast or lunch. Always tip even when service isn’t always great. Mostly the plates don’t get picked up from the table. Today we were at the till paying our bill. One of us slightly touched a wine display with the elbow. A wine bottle fell off and smashed on the floor. The manager was called, like we were criminals. We were told we had to pay for the wine. This was an accident and his elbow barely touch the display. It’s not like there is a whole lot of room there due to all the displays. We are very disappointed and shocked that we were treated this way. The dark haired manager or whatever she is, was angry and just gave us a look like we were garbage. In these economic times, we all have many options for dining out and spending our hard earned money. Sad that loyal Customers are treated with such disdain!
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