We did a door dash for some food while visiting from out of town, they were out of stock on an item and couldn't be bothered to call or message to see what would be a good replacement, they just send the other food out, including the potato wedges that were added to my burger that never arrived. Why bother sending the wedges ? There is no reason to have sent them out without the burger. Pretty poor service, nothing like waiting 40 minutes to find out I'm not getting dinner and have to make another order from somewhere else which I'll be waiting another 40 minutes for. If you are out of stock an item, it is your responsibility as a restaurant to remove the item from the app, I know it's possible, I've seen it done through other restaurants. Hopefully they treat in house guests better or they won't be around for long with service like that. If you're unable to contact the customer because you're running it through the pos system instead of the tablet system then all the more reason that it's your responsibility to remove out of stock items from the app or hire staff that are capable of doing so.
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