Very disappointing experience at A&W Rochdale on Friday, August 14, around 4 PM. I ordered two Spicy Chipotle Chicken Wraps for my daughter and me before leaving for a family road trip. I specifically asked the staff member not to put chipotle mayo on the wraps, and I was told there was no sauce on them. Unfortunately, when we reached our cabin and my daughter was ready to eat, I discovered that both wraps had chipotle mayo inside. I was extremely frustrated because there was no restaurant nearby, and my daughter ended up not having anything to eat that evening because of this mistake. What makes this more disappointing is that I have ordered these wraps through the mobile app many times and have never had this issue. Unfortunately, the app was not working that day, so I had to place the order in person, and that resulted in a mistake that could have easily been avoided by simply following the request. Please make sure staff pay closer attention to special requests, especially when customers clearly mention them for dietary or personal reasons. This experience really ruined part of our first evening of the family trip.
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